How Seattle Dealership Nearly Doubled Trips and Added $390K Revenue

2x
Trips Nearly Doubled
152 → 290/month
17%
RO Spend Lift
$763 vs $651
387
Hours Saved
Monthly efficiency
$390K
Annual Revenue
Additional PDEL

Executive Summary

Seattle dealership nearly doubled trips (152 → 290), lifted RO spend by 17%, saved ~387 labor hours monthly, and gained ~$390K in annual PDEL revenue.

In Seattle, Zapmoto helped one dealership elevate its pickup & delivery program. Monthly trips grew from 152 to 290, nearly doubling service capacity. Pickup & delivery customers averaged $763 per RO compared with $651 for non-PDEL — a 17% lift. Zapmoto's AI also cut ~387 hours of manual BDC labor each month. Overall, these improvements drove nearly $390K in incremental PDEL revenue on an annualized basis.

The Results

Operational Impact

  • • Monthly trips nearly doubled (152 → 290)
  • • 387 hours of BDC labor saved monthly
  • • 4.75 CSI/NPS maintained
  • • Enhanced service throughput

Financial Impact

  • • 17% increase in RO spend ($763 vs $651)
  • • $390K in additional annual PDEL revenue
  • • Improved operational efficiency
  • • Sustained customer satisfaction

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